We’re proud to support and empower independent creative professionals, including the pattern designers who share their work on our marketplace. Patterns in the Pattern Marketplace are created and maintained by designers independent of Craftsy. If you have any questions on a pattern you've purchased from our Pattern Marketplace, you will want to reach out to the designer directly-- they are the expert of their own design, after all!
To do so, log into your account and go to your Own Forever Pattern Library and and click “Contact” directly beneath the pattern to reach them directly via email. Please note that you will not be able to contact a designer until after a pattern is purchased.
Since all payments are made to the designer directly via PayPal, if you picked up a pattern in error or would like a refund, you will also contact the designer directly.